Fees for counselling provided by a psychologist are not covered by Alberta Health Care.
Yes. Most extended health care benefit plans cover counselling services by a Registered Psychologist and/or by a Registered Social Worker, however, the coverage will vary from plan to plan. It is advisable for you to inquire with your benefit provider prior to completing an intake form with us. Please refer to the “get started” section on our website to find out what to ask when you call. Crossroads is able to direct bill to a number of extended health care providers – please see the direct billing section on our website.
Virtually everyone can benefit from attending therapy at some point during their lives.  You can learn how to cope better with life stresses, have healthier relationships, find balance in your life, take better care of yourself, overcome addictions and other unhealthy patterns, resolve pain (both physical and emotional), get through difficult life circumstances, and overall, just feel better (improved mood). Unresolved issues can have multiple negative impacts on our mind, heart, body and spirit.
No. Often doctors will recommend that you seek counselling services, however, you do not need to obtain a referral from them.
Absolutely not. Crossroads welcomes and accepts individuals, families, couples, and children from all backgrounds regardless of their faith affiliation or religious status. While Crossroads is a faith based organization and our counsellors are equipped to offer therapy from a Christian perspective, our trained counsellors also offer sound secular counselling for those who are of other faiths or do not have any faith affiliation.  Clients are always given the choice of incorporating faith into their counselling and clients who do not choose faith-based counselling are not discriminated against in any way.
Counsellors are assigned to clients based on their areas of expertise, availability for appointments, designation required by benefit coverage, and other factors identified as important by the client (age, gender, etc).
At Crossroads, we recognize that it is important to feel comfortable with your counsellor and for their approach to therapy be in line with your understanding and views. If you do not feel that an appropriate counsellor has been assigned to you, we encourage you to discuss your concerns with the counsellor or with one of our administration personnel. We will do all we can to ensure that an appropriate match is made and that your transition to another counsellor at our site is smooth.
The length of treatment depends on a number of factors including your own goals for the process, the types of interventions used and the nature of the presenting issue or concern. Sessions will be scheduled at a frequency that fits your schedule, your finances and what is most appropriate for the work that we are engaged in.
Appointments are generally 50 minutes long, allowing your counsellor 10 minutes between appointments to attend to your file and make case notes.
There is free parking along the side of the building.  Unfortunately, the parking on the street in the front of the building is not free.  The cost to park there is $1.90 for 1 hour and 45 minutes – you can pay using the app for your phone (Way to Park) or by using one of the yellow kiosks along the street.
There is a buzzer to the left of the main door. Please press and wait for us to “buzz” you in. In the event that the buzzer is malfunctioning and or you require assistance to enter the building, please call us at (403) 327-7080 and we will come down to open the door in person.
Conversations with the counsellor are kept in strict confidence. This includes the handling of files that contain case notes, records, and psychological test results. If there is a need or desire to disclose information from files with another professional such as a medical doctor, lawyer, pastor, or third party billing source, the client will be consulted first and asked to sign a release of information document. Please see our privacy policy for more detail and take heed of the notes of the legally imposed exceptions below. 

Legal Limitations to Confidentiality: Counsellors are required by law to report to the appropriate authorities if there is physical or sexual abuse of a child under the age of 18 or if there is reason to believe a person’s life is in jeopardy. If a judge subpoenas a counsellor to testify in court or to release the contents of a file, the counsellor is required to do so.
Psychiatrists are medical doctors who have a specialization in psychiatry. They are able to prescribe medication, which is generally an integral part of their treatment regimen. A referral from your family physician is needed in order to see a psychiatrist. Many psychiatrists do not offer or engage in traditional talk therapy but do spend time talking with patients about their history and present symptoms to assess the best course of action in regards to medications and referrals to helpful resources.

Registered Psychologists receive training in counselling and psychology through a variety of programs. In Alberta, psychologists must meet the educational and clinical requirements of the College of Alberta Psychologists. A registered psychologist focuses on human behaviour and examines how the human mind functions. In other words, a psychologist explores why people think and behave the way they do. His/her main function is to diagnose and treat a variety of mental health and emotional problems. This type of health professional typically specializes in one particular area such as: elderly, children, couples or families. Psychologists are not qualified to prescribe medication. If the psychologist suspects that medication would be helpful in treatment, a referral is generally made to the client’s family physician or psychiatrist. Appointments with psychologists can be made directly by the individual seeking assistance and do not require a medical referral.

Registered Social Workers with a Master’s Degree in Clinical Social Work, receive training in theories and methods of prevention and treatment in providing mental-health/healthcare services, with special focus on behavioural and bio-psycho-social problems and disorders. In Alberta, social workers must meet the educational and clinical requirements of the Alberta College of Social Workers. Clinical social work’s unique attributes include use of the person-in-environment perspective, respect for the primacy of client rights, and strong therapeutic alliance between client and practitioner. The knowledge base of clinical social work includes theories of biological, psychological, and social development; diversity and cultural competency; interpersonal relationship; family and group dynamics; mental disorder/addictions/ impact of illness, trauma, or injury; and the effects of the physical, social, and cultural environment. Appointments with social workers can be made directly by the individual seeking counselling and do not require a medical referral.
What Is A Canadian Certified Counsellor? The term Counsellor may apply to a number of occupations so it can sometimes be confusing to know what a counsellor`s qualifications may be. However, a Certificated Canadian Counsellor is a highly qualified mental health professional whose credentials have been evaluated and approved by the Canadian Counselling and Psychotherapy Association (CCPA).

The CCPA was founded in 1965 and is dedicated to the enhancement of the counselling profession in Canada. The Association’s services include a nationally recognized certification process for professional counsellors that enable them to obtain the trademarked designation of Canadian Certified Counsellor (CCC). CCPA is the largest national non-statutory, self-regulatory body for the counselling profession in Canada. They have over 5,500 members across the country who may be working in education, employment and career development, social work, business, industry, mental health, public service agencies, government and private practice.

All CCPA certified CCCs must have at minimum a Master’s degree from a recognized learning institution and have had an extensive supervised field practicum. In addition, the CCPA has an established Code of Ethics, Standards of Practice, and a Continuing Education system that all its CCCs must follow.  This certification protects the public by ensuring that these therapists have the training, skills, and experience to deliver professional counselling.  Further, as a non-statutory self-regulating body, CCPA provides an avenue for client complaints and discipline for members on matters of professional conduct. Every CCC should have a copy of their certificate either on display in their office or readily available if requested.  You can learn more about CCCs and the CCPA by visiting https://www.ccpa-accp.ca/membership/certification/
Our Executive Director values you as an individual and feels it is imperative that your questions and concerns be properly addressed. Please contact her, by calling (403) 327-7080 or emailing gerri@crossroadscounselling.ca .