Crossroads Counselling Centre Society is committed to protecting the privacy of the personal information that is collected from employees, clients, volunteers, donors, and other stakeholders. We strive to honor this trust by handling personal information in an ethical and conscientious manner.  To this end, we desire to be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our service provision, fundraising events, donor contact, and other activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that it will only be used for the purpose which it has been consented to.  Our Privacy Policy is designed to comply with applicable privacy legislation in Canada. It is also designed to help individuals understand how their personal information is collected, stored, and used at Crossroads.

Those individuals protected by this Privacy Policy include clients and prospective clients, volunteers, staff members, board members, and donors. This Privacy Policy applies only to information collected during the course of the provision of counselling services and/or activities relating to the operation of Crossroads Counselling.

Privacy Practices

~ For Clients

All personal client information gathered by our organization is confidential.   Our personnel are authorized to use personal information for only the purpose for which it was collected and for which you have consented.  All our staff members are educated in the importance of confidentiality and must sign a confidentiality agreement.

~ For Employees, Volunteers, and Donors

In addition, Crossroads Counselling appreciates the interest and investment of all our supporters.  Our agency relies on your help to continue to offer services to children, families, and individuals in need.  We treat your personal information with the same confidentiality that we do our client’s.  We do not rent, sell or trade our mailing lists. The information you provide will be used to provide tax receipts, to keep you informed about Crossroads’ work within the community, and to keep you informed of events and fundraising opportunities in support of Crossroads. If at any time you wish to be removed from our contact lists, simply contact us by phone at (403) 327-7080 or email us at

~ Storage of Records

The management and storage of all files is overseen by our Executive Director.  Your files remain the property of Crossroads Counselling and, unless required by law, will not be released to any outside parties without your written consent.  If you wish to withdraw your consent, you may do so by contacting our Executive Director by phone at (403) 327-7080 or email us at

After services are terminated, files are secured in a locked file room for the time dictated by law and will then be destroyed in a secure manner.  If your request requires that we delete your registration information, we will no longer be able to provide you with the services or products for which you have subscribed. Cancellation will be subject to the terms and conditions of the services provided, as applicable.

Once personal information is no longer required to fulfill the identified purposes or other legal requirements, it will be destroyed, deleted or made anonymous.  Furthermore, Crossroads Counselling does not sell personal information to a third-party organization.

~ Exceptions

As indicated, an individual’s knowledge and consent is ordinarily required before Crossroads Counselling is allowed to collect, use of or disclose his or her personal information.   Thus, whenever possible, Crossroads Counselling will obtain consent directly from the individual concerned at the time of collection and/or disclosure.  By registering for a seminar, newsletter, presentation or access to our on-line information services, or by otherwise indicating approval, individuals consent to the collection and use of their personal information for the purposes identified in this Privacy Policy. After having provided consent, an individual has the right to withdraw consent at any time by providing reasonable notice to Crossroads Counselling.

Crossroads Counselling cannot guarantee that private and confidential information will be protected from subpoenas, search or coroner’s warrants, or from the need to report suspected child abuse as required by legislation in all provinces and territories in Canada. In situations where we believe there is a significant and imminent risk of harm to self or others by a client, staff member, or volunteer, we may be required by law to notify authorities or persons at risk.

~ Safeguarding Personal Information

  • Personal information, whatever its form, will be protected by security safeguards appropriate to the sensitivity of the information. The safeguards will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The measures of protection include:
  • Physical measures (e.g. locking filing cabinets and restricted access to offices)
  • Organizational measures (e.g. limiting access to the personal information on a “need-to-know” basis)
  • Technological measures (e.g. the use of passwords and encryption)
  • Procedural measures (e.g. the shredding of sensitive personal information)

Privacy Policy