Crossroads Counselling Centre Society was incorporated in 1986 and is a non-profit organization located in Lethbridge Alberta. As a non-profit agency, we are not privately owned by anyone but are governed by a Board of Directors. This means that our goal is not to make a profit on our services but to only cover all of the costs associated with delivery of our services.

First and foremost, we are a counselling agency that is committed to providing professional and effective counselling services to anyone regardless of their gender, age, race, socio-economic background, sexual orientation, religion and non-religion. We meet people where they are at and aim to help them develop to their full potential by addressing the total person – psychological, emotional, physical, and spiritual.

Secondly, we recognize that finances can be a tremendous barrier to accessing counselling therapy, and thus, we strive to remove these economic barriers for any individuals, couples, or families that want to access counseling services. This is accomplished with the use of subsidies, which are made possible through the generous donations of many Southern Alberta residents, businesses, and churches & through the ongoing support of FCSS Lethbridge.

Vision

Restore spirituality as the core element of mental, emotional, and physical health within our vocation.

Mission

Balance emotional, physical, and spiritual health through a process of reconciliation, restoration, and relevancy; ultimately to restore dignity and purpose to life.

Strategy

a) To provide compassionate, non-judgmental, and non-intrusive counselling therapy that integrates a holistic approach to the therapeutic process.
b) To make counselling services available to all who need it, taking into consideration a client’s financial situation, and not refusing help to those who are unable to pay.
c) To provide education and preventative training in the areas of physiological, psychological, emotional, spiritual and relational well-being.
d) To work cooperatively with other community resource agencies and professionals in a team approach in order to give each person access to the best professional health services available.

Values

1. Faith

Crossroads is unapologetically Christ centered. Crossroads is a faith ministry, recognizing our dependence on a generous God for provision and direction. Our faith is an important part of Crossroads’ success, as it provides us with the strength, grace, and confidence to serve those who are hurting and in need, no matter what their background, in a way that is respectful of their beliefs.

2. Teamwork

Our Board of Directors, Staff, Contractors, and Volunteers are dedicated to the following:

  • working collaboratively towards a common goal;
  • operating with a high degree of transparency;
  • recognizing our interdependence and demonstrating respect for one another in our respective roles;
  • demonstrating a personal commitment to one another and the overall performance of the agency;
  • striving to remain open to the changing needs of the agency and its clients and to fully embrace the responsibility for self-examination, discovery, and revision; thus
  • ensuring that all services remain timely and relevant.

3. Stewardship

Our success rests in our commitment as a Board of Directors, Staff, Contractors, and Volunteers to ensure that the resources with which we are entrusted on behalf of our stakeholders are used wisely and lead to notable change in the lives of our clients.

4. Professionalism & Personal Excellence

By rigorously examining the need for and relevancy of the services we provide and by clearly understanding the results of our agency’s actions and their corresponding consequences to all of our stakeholders, we are able to pro-actively adjust our programs and delivery both personally and agency wide if and when required. Moreover, this prompts us to ensure our staff training and development is relevant and current within all of the needs and the corresponding services.

5. Acceptance

All persons who receive services from Crossroads Counselling Centre Society can expect to be treated with respect and dignity regardless of gender, age, race, socio-economic background, sexual orientation, religion and non-religion.

6. Integrity

Crossroads strives to be accountable and transparent to all whom we serve and to do so with integrity. Moreover, we strive to earn the same trust and commitment from our affiliates and our clients to the betterment of all.

7. Community Partnerships

Some needs require specialized care other than what we provide. We are committed to building a spirit of collaboration and reciprocity with churches, community groups, and other agencies to facilitate timely and effective referrals, ensuring that our respective clients receive the best care possible.

8. Fun

Our work is paradoxical. We intentionally strive to celebrate the accomplishments of our team and our clients and we fully recognize the need to maintain a healthy sense of balance in our work and in our personal lives.

Who We Are

We meet people where they are at and aim to help them develop to their full potential by addressing the total person – psychological, emotional, physical, and spiritual.