Welcome!

I am glad that you are visiting our website and my wish is that you find hope as a result of this visit.

At Crossroads Counselling, we recognize that there are a multitude of events and situations that can have a very negative impact on a person’s mental health and consequently on their overall wellbeing. We’d be honored to join you on your journey to healing and provide you with the appropriate counselling therapy.

As a non-profit agency, our goal is to remove economic barriers for any individuals, couples, or families that want to access counseling services. This is accomplished with the use of subsidies, which are made possible through the generous donations of many Southern Alberta residents, businesses, and churches & through the ongoing support of FCSS Lethbridge.

Click here for easy to follow instructions on the process for booking in with a counsellor at our site.

Always remember that you matter!

Gerri

Counsellors

Connie

Connie Lassiter, B.Ed, MA, R. Psych.

Registered Psychologist

Connie is a Registered Psychologist who enjoyed a lengthy and rewarding career as a classroom teacher, before deciding to seek a new career path. Believing that having emotional needs met are a pre-requisite for learning, she began working towards her MA in counselling psychology from City U, Seattle.

Some of the areas that I can assist you with include (but are not limited to):

  • Individual
  • Family/Group
  • Parenting
  • Child/Adolescent
  • Grief and Loss
  • Trauma
  • Anxiety
  • Depression
  • Self Esteem
  • Bullying
  • PTSD
  • Academic and Learning

Inspirational Quote:

“Keep your face towards the sun and the shadows fall behind you.” - An Aboriginal Proverb

How do you believe counselling can help?

All individuals, young and old, possess the strengths required to make the changes necessary for healing. Before deciding to seek therapy, individuals have usually turned the problem over and over within their thoughts. Counselling can help put words to those thoughts, promote a better understanding of how our thoughts impact our emotions, and build new more helpful meanings.

Approach to counselling:

Connie's invaluable life experiences and work with First Nation youth and their families have fostered a “holistic” approach to helping. This suggests that the presenting problem not be the focus of counselling, but rather view the whole person; how the problem may be affecting all aspects of an individual’s emotional, spiritual, mental and physical well-being.

 

Eva Streibel, BA, MC

Registered Provisional Psychologist

Eva is a Registered Provisional Psychologist who received a Bachelor of Arts in Psychology (with distinction) and a Master of Counselling (Psychology), both from the University of Lethbridge. Eva has worked and volunteered in not-for-profit organizations and has gained an understanding of the effect addiction, mental health, trauma, and domestic violence can have on the lives of individuals and families. Eva is a life-long learner who enjoys trying new things in music, painting, photography, exploring nature and loves spending time with family.

Some of the areas that I can assist you with include (but are not limited to):

  • Anxiety
  • Depression
  • Stress
  • Anger Management
  • Domestic Violence
  • Trauma
  • Addiction Issues
  • Interpersonal Relationships
  • Parenting
  • Couple / Families
  • Groups

Inspirational Quote:

“The most basic and powerful way to connect to another person is to listen.  Just listen.  Perhaps the most important thing we ever give each other is our attention...a loving silence often has far more power to heal and to connect than the most well-intentioned words.” - Rachel Naomi Remen

How do you believe counselling can help?

Eva believes that the essence of counselling is to provide a space for individuals, couples, and families to grow as they adapt in the face of challenges, live within the present moment, recognize personal strengths, and engage those strengths for positive life change. Her mission is to provide a safe, accepting, and inspirational space for clients to heal, resolve inner conflict, and discover the strength and courage to live by the values which bring meaning and fulfillment to their lives. Eva loves to see others flourish and take joy in their accomplishments as they strive for change. She follows the belief of Viktor Frankl that “between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom”.

Approach to counselling:

Everyone has good in them, the possibility for change and the desire for growth and accomplishment. Eva builds on these foundational principles with the future oriented and goal directed approach of solution focused and strengths-based therapies, helping clients establish hope in their own abilities. She believes in the ability of clients to pause, reflect, and change their behaviour based on their own desires and values. Relationship is also a very important part of our learning and growth, and Eva pulls from Bronfenbrenner's Ecological Systems Theory and Bowlby's Attachment theory in how she sees clients interacting in their environment. Though choices are made on an individual level, we are influenced by what is happening both inside us and around us. Eva sees a very reciprocal influence between thoughts, feelings, and behaviours and how they impact our idea of self.  Her role as a counsellor is to be a cheerleader, a listener, an explorer and sometimes an instructor and guide.  She works in collaboration with her clients to build a safe relationship and space for clients to determine their goals and work to achieve them. Having a strong working alliance supports everything else that Eva does as a counsellor.

 

Celest Gilmour, BA (UNISA), RPC (KCPC)

Registered Professional Counsellor

Celest was born and raised in Worcester, South Africa. She emigrated with her family to Canada
end of 2008. She received her Bachelors in Psychological Counselling from the University of South
Africa and a Diploma in Applied Psychology and Counselling (specialization in professional
counselling) from Kelowna College of Professional Counselling. Celest’s professional background
has been 17 years of working as a Pastoral Care Worker/Church Administrator, and being in the
medical field. Her passion is helping people, especially in a non-profit environment like Crossroads
Counselling. If she is not working, she is cycling, painting, reading, trying new recipes, and in
general loves being with her family.

Some of the areas that I can assist you with include (but are not limited to):

  • Personal & Relational Growth
  • Life Transitions
  • Grief and Loss
  • Depressions/Anxiety/Stress
  • Trauma
  • Self-Esteem
  • PTSD
  • Individual Therapy
  • Couple Therapy
  • Family Therapy

Inspirational Quote:

“I am not a product of my circumstances. I am a product of my decisions.” – Stephen R. Covey

How do you believe counselling can help?

Effective counselling occurs in a safe space where the counsellor is working together with the client to explore issues contributing to problems, and how to effectively deal with the psychological, behavioral, interpersonal, and situational causes of those issues. Therefore, connections are made in regards to thinking patterns, behaviour, and feelings. Celest believes that we all have the ability to work on our strengths, weaknesses, coping skills, communication skills, and being able to empower ourselves in becoming more than what we think we are.  Counselling is in a way team work, being open, and honest about what is going on. When this happens, we are paving a way to healing and a better quality of life going forward.

Approach to counselling:

Celest is welcoming, compassionate, non-judgmental, understanding, and you can be sure she has your best interests at heart. She recognizes that coming in for therapy could be one of the hardest things for clients to do. The main objective is to help people collaboratively become whole again and finding their inner balance and peace.  She provides a safe place for you to talk about relationship issues (family, divorce, break-ups), anxiety, depression, grief counselling, life transitions, as well as crisis counselling.  After all, these things affect you and any relationship you have. No issue is too big or too small. Whether you're feeling overwhelmed or just need some objective support, she is there for you.

Clients are seen as unique individuals with unique needs and counselling will be addressed accordingly. This means we talk about what matters to you - where you've been, where you're at, and where you want to be in order to have a healthy relationship with all the people in your life.

Celest draws her counselling expertise from person-centered therapy, existential therapy, solution-
focused brief therapy as well as cognitive behaviour therapy.

 

Bill (William) Cornia, BS, MACP

Registered with CCPA

Bill received his bachelor’s degree in Organizational Communication from the University of Idaho. Courses centred around interpersonal communications and relationship building pulled him toward counselling as a vocation. After working for many years in the grocery industry, that pull inspired him to return to school. He received his Master of Counselling Psychology from Yorkville University. Bill believes that you are never too old to learn. He loves to spend time outdoors with his family and enjoys watching movies.

Some of the areas that I can assist you with include (but are not limited to):

  • Depression
  • Anxiety
  • Career Counselling
  • Conflict Resolution
  • Self-Esteem
  • Medical/Health Challenge

Inspirational Quote:

"Oh, the comfort — the inexpressible comfort of feeling safe with a person — having neither to weigh thoughts nor measure words, but pouring them all right out, just as they are, chaff and grain together; certain that a faithful hand will take and sift them, keep what is worth keeping, and then with the breath of kindness blow the rest away.“ —  Dinah Craik

How do you believe counselling can help?

Bill believes that every client is the expert on their life story and that they have the ability and tools to solve their own problems. He aims to help the client tell their story, remove their roadblocks, and discover their strengths to achieve their goals. Bill knows that change and growth are not easy and that everyone needs and deserves support on that journey. .

Approach to counselling:

Bill endorses a strength-based approach to counselling and borrows from Solution Focused Therapy, Cognitive Behavioral Therapy, and Acceptance Commitment Therapy. He also believes that happiness is a worthy pursuit and strives to infuse elements of positive psychology into his work.

Crystal Ross, BSc, MACP

Canadian Certified Counsellor

Crystal has an honors BSc in both Psychology and Biology and recently completed her Master of Counselling Psychology with Yorkville University. Crystal’s past experience, running a therapeutic riding stable focusing on teaching individuals with a wide range of physical and mental health challenges, provides her with a unique outlook on the goals of healthy living and mental wellness. Outside of work, Crystal can either be found heading into the mountains on one of her horses or spending quality time with her two daughters.

Some of the areas that I can assist you with include (but are not limited to):

  • Anxiety
  • Depression
  • Stress
  • Domestic and Family Violence
  • Interpersonal Relationships
  • Grief and Loss
  • Traumatic Experiences
  • Family / Couple Relationships
  • Autism Spectrum Disorder / ADHD / Learning Disabilities
  • Job or Career Goal Establishment
  • Work Relationships
  • Addiction Issues

Inspirational Quote:

“Empathy has no script. There is no right way or wrong way to do it. It’s simply listening, holding space, withholding judgement, emotionally connecting and communicating that incredible healing message of ‘You’re not alone'.” – Brené Brown

“Trauma creates change you don’t choose. Healing is about creating change you do choose.” – Michelle Rosenthal

How do you believe counselling can help?

Crystal believes that each person has a unique experience and perception of their life. Through creating a space where clients feel safe and heard, without judgement, allows a client to create a narrative which enhances their understanding of events aiding the client in achieving their desired mental wellness. Crystal aims to address counselling from a person-centered perspective. Each journey is different, Crystal aims to create an environment which meets the individual requirements of each person to create a holistic healing experience which incorporates personal strengths, history, culture and beliefs. This holistic approach aims to enhance the client’s voice, power and autonomy allowing them to achieve meaningful change in their lives.

Approach to counselling:

Crystal prefers to work from either a Narrative Therapy or Solution Focused Therapy perspective. However, Crystal firmly believes that therapy requires tailoring to address the client’s individual style and needs and is flexible to accommodate this need within her counselling interactions. Crystal believes that creating an open and honest dialogue between client and therapist to discuss their desired counselling experience allows her to tailor each session to the client’s needs ensuring a client centric counselling experience.

~ Not currently accepting new clients ~

Twyla Knutson, BSW

Registered Social Worker

Twyla has been practicing as an RSW since 1994.  She has lived and worked in Saskatchewan, Alberta, and Northern B.C.  She is looking forward to enjoying the sunshine in southern Alberta and getting to know the Lethbridge area.

Some of the areas that I can assist you with include (but are not limited to):

  • Trauma Experiences
  • Post Traumatic Stress Disorder
  • Stress Management
  • Grief and Loss
  • Anxiety and Depression
  • Conflict Resolution / Mediation
  • Addictions Issues
  • Parenting Support
  • Family Relationships

Inspirational Quote:

“Gratitude can transform common days into thanksgivings, turn routine jobs into joy and change ordinary opportunities into blessings.” - William Author Ward.

How do you believe counselling can help?

Twyla believes that every individual has the answers to their own individual and unique situation.  Sometimes we all need a little extra support to help identify and develop goals to address problems that may have developed in negative patterns over time, or to deal with unexpected circumstances that may be overwhelming, or to look at how we react to stressful events and to possibly look at new ways of dealing with our situation and our reactions. She believes that change is possible for anyone seeking it.

Approach to counselling:

Twyla believes that the problems we suffer from are often the result of some type of trauma that we have endured.  It could be old unresolved trauma or new stressful events, all of which can be worked through and resolved so that we can manage and regulate our emotions in a healthier way. Twyla also believes that everyone has strengths that they can build on and she truly loves supporting people to find these strengths and encouraging them to focus on today versus the past or worrying about the future.  We must take one step at a time, slow down, and pay attention to what our bodies are telling us.

Administration

Gerri Favreau, Executive Director

Gerri was born and raised in BC but has made her home in Alberta for over 20 years.  She is very fond of the varied terrain in our area and is happy that she can see mountains (similar to what she grew up in) in the distance.  Like most of us, she says she could certainly do without the crazy wind.

Gerri and her husband Brad have a goat farm in the Monarch area.  She jokes that it is challenging for her husband to turn a profit at this venture because she keeps befriending the doelings and then convincing him not to sell them - this year alone she has already convinced him to keep 10.  When not embracing a little goat therapy or working on the farm, Gerri & Brad can be found golfing, kayaking, playing games, joking around, or dancing in their kitchen.

Gerri has a Diploma in Business from TRU in Kamloops B.C. and her work history primarily revolves around business operations and finance.  She joined the Crossroads team in 2018 and loves that her current position with the agency allows her to bring together her compassionate heart and business expertise to help clients access the supports that they need in a professional, helpful, and caring environment.

Gerri believes that every individual is dealing with some sort of adversity and she strives to have a positive impact on each person that she encounters – it can be as simple as a smile, a hello, or holding a door open.

"Every sunrise is an invitation for us to arise and brighten someone’s day." - Richelle E. Goodrich

"Clothe yourself with compassion, kindness, humility, gentleness, and patience." -  Colossians 3;12b

Danica Harnden, Client Services Coordinator

Danica was born and raised in the southern United States, then moved to Canada in 2009 and has loved it here ever since. Danica holds a diploma in Medical Office Administrative from Reeves College. She had also completed her practicum for college with Crossroads Counselling Centre in 2022.

Danica is happy to be in a work environment where she is able to help the community in accessing resources and support for their mental health. She has also worked with groups in middle school and high school that were geared towards mental health and how the school can be of support. 

When Danica is not at work, she can be found practicing her drawing and painting, travelling out to her family’s ranch to see the cows, going for walks and hikes with her partner Brandon, and her son Aaron, and also practicing her music and singing. 

Danica views mental health as a big puzzle piece in living a healthy and content life. She is happy to be able to help/support clients with accessing support for their mental health.

“Success is not final, failure is not fatal: it is the courage to continue that counts." - Winston Churchill