Welcome!

I am glad that you are visiting our website and my wish is that you find hope as a result of this visit.

At Crossroads Counselling, we recognize that there are a multitude of events and situations that can have a very negative impact on a person’s mental health and consequently on their overall wellbeing. We’d be honored to join you on your journey to healing and provide you with the appropriate counselling therapy.

As a non-profit agency, our goal is to remove economic barriers for any individuals, couples, or families that want to access counseling services. This is accomplished with the use of subsidies, which are made possible through the generous donations of many Southern Alberta residents, businesses, and churches & through the ongoing support of FCSS Lethbridge.

Click here for easy to follow instructions on the process for booking in with a counsellor at our site.

Always remember that you matter!

Gerri

Administration

Gerri was raised in Valemount B.C. (a small mountain town near Jasper Alberta) and moved to Northern Alberta in 2001 then to Southern Alberta in 2009. She has her Diploma in Business along with many years of finance/administration experience in a variety of fields.

Gerri lives with her husband Brad, youngest daughter Kira, and their fur baby Maci on an acreage west of Lethbridge. Together they enjoy a variety of outdoor activities, hosting family gatherings that include their 5 children and their spouses, spending time with their grandchildren, embarking on new adventures whenever possible, joking around, and dancing in their kitchen.

Gerri believes that every individual is dealing with some sort of adversity and she strives to have a positive impact on each person that she encounters – it can be as simple as a smile or holding a door open. Every sunrise is an invitation for us to arise and brighten someone’s day – Richelle E. Goodrich
pauline Pauline was born and bred in Ireland and moved to Alberta over five years ago, having spent the majority of that time living in Calgary. She moved to Lethbridge a few months ago with her boyfriend Chris. Her background (both in Ireland) and here has been in administration and customer service. I enjoy helping people and just making their life’s easier. In my downtime, I enjoy going for walks, exploring new places, music and reading. My philosophy is that it’s those small things that can sometimes make the biggest difference.
Madison Snow “Keep your face to the sunshine and you cannot see a shadow.” 
— Helen Keller

Madison was born in Thunderbay, Ontario and has lived in several cities across three provinces. She has lived in Fort McMurray, Edmonton, Tofield, Calgary, Medicine Hat, and now Lethbridge these past two years, just in Alberta alone. She finished her schooling for Medical Office Administration at the end of February, 2019, and loves working with people.

Madison currently lives with her two rescued cats: Finn, the orange tripod, and Millie, the calico. She loves going on adventures with her partner, Kent, from attending comic conventions to visiting family members across Canada.

As a person with a disability, Madison appreciates all forms of life and recognizes the validity and importance of all struggles. No pain is comparable, so if she is able to help in any small way, she will do whatever she can to make someone’s day a bit brighter.

“You should never view your challenges as a disadvantage. Instead, it's important for you to understand that your experience facing and overcoming adversity is actually one of your biggest advantages.” 
— Michelle Obama

Counsellors

Jaclyn

Counsellor

Through working with people with disabilities for eight years, Jaclyn realized that she wanted to do more in the field of supporting and encouraging others. She earned a Masters of Human Services Degree from Liberty University and while holding this degree she traveled to 31 different countries to gain a better understanding of human behavior in other cultures. After she returned, she decided that she wanted use this understanding to become a counselor. She attained a Master of Arts Degree in Counselling Psychology from Providence Theological Seminary and is an Associate member of the Professional Association of Christian Counsellors & Psychotherapists. Jaclyn is passionate about counselling and loves to create a comfortable, safe, non-judgmental space for people.

Specialties in Counselling:

If you are experiencing distress in your relationships, Jaclyn works with couples conflict, abusive relationships, co-dependency, and addictions. If you are working through grief, anxiety, depression, trauma, self-esteem, debt, eating disorders, existential concerns, or just need a safe space to talk, Jaclyn has experience in these situations as well and uses integrated therapeutic approaches to best meet your needs.

Inspirational Quote:

“You go through what you go through so you can become who you need to become so when you get where you need to go, you can do what you need to do” - Unkown “You cannot consistently perform in a manner that is inconsistent with the way that you see yourself” – Zig Ziglar

How do you believe counselling can help?

Do you feel overwhelmed or feel unable to handle what life is throwing your way? Counselling can be helpful in learning ways to cope with some of the difficult situations in our lives. Alternatively, perhaps you just want to do something different from the way you are currently doing it. We all go through times in life that shape and change us; counselling can help to make that change positive.

Your approach to counselling:

In approaching counselling, Jaclyn strongly believes in the therapeutic relationship and that change is made possible through relationship. She embraces a non-pathologizing approach to counselling and believes in the intrinsic ability of every individual to heal. She has confidence that at the core of every individual is a center that is trustworthy, resourceful, and capable of self-understanding and self-direction.

Availability:

Every other Monday/Friday 9:00 a.m. – 5:00 p.m.
Tuesdays 2:00 p.m. – 8:00 p.m.
Wednesdays 9:00 a.m. – 5:00
Bradley

Registered Social Worker

I was born and raised in Alberta. I hold a B.A. in Psychology from the University of Lethbridge, a B.S.W. from the University of Calgary, and a Master’s Degree in Clinical Social Work from the University of Utah. I am the proud father of 3 beautiful children, and have been married to my loving wife Catherine for 23 years. When I am not working I can be found playing with my collection of vintage guitars and with my family working on old cars in our garage, cooking fancy meals, or watching old movies.

Specialties in Counselling:

I provide individual, couples, and family counseling services to children, adolescents, and adults. I have experience treating:
  • Anxiety
  • Depression
  • Grief & Loss
  • Trauma Recovery & PTSD
  • Stress Management
  • Major Life Changes
  • Coping With Chronic Pain and Health Issues
  • Marital/Couples Counseling
  • Pornography Addiction
  • Alcohol Addiction
  • Parenting issues
  • Divorce and Separation for Adults and Children (individual and group)
  • Substance use/co-dependency
  • Adjustment issues
  • Asperger’s Syndrome and Autism Spectrum Disorder
  • Social Anxiety

Inspirational Quote:

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it. Never say never, because limits, like fear, are often just an illusion." - Michael Jordan

How do you believe counselling can help?

I believe healing begins with unconditional acceptance and understanding. I offer a warm, respectful, and safe environment as we work together to gain insight into your current struggles. Together we will explore how past events have shaped your beliefs and behaviors and how they are affecting current relationships and present challenges. I will always focus on the skills you already possess, and help you develop new skills and strategies. I believe in therapy that allows you to share your story without fear of judgment.

Your approach to counselling:

My therapeutic approach is intuitive. I believe in making available to you many different techniques and strategies so you can choose what works best for you. Life can quickly become overwhelming and complicated. While we can’t undo the hurt and pain from the past, we can focus on moving forward in a positive and fulfilling way. My ultimate hope is that you will feel welcomed, accepted, and understood.

Availability:

Monday 9:00 am - 5:00 pm
Tuesday 2:00 pm - 8:00 pm
Wednesday 9:00 am - 5:00 pm
Thursday 2:00 pm - 8:00 pm
Friday 9:00 am - 5:00 pm
Connie

Registered Psychologist

Connie is a Registered Psychologist who enjoyed a lengthy and rewarding career as a classroom teacher, before deciding to seek a new career path. Believing that having emotional needs met are a pre-requisite for learning, she began working towards her MA in counselling psychology from City U, Seattle.

Specialties in Counselling:

  • Individual
  • Family/Group
  • Parenting
  • Child/Adolescent
  • Grief and Loss
  • Trauma
  • Anxiety
  • Depression
  • Self Esteem
  • Bullying
  • PTSD
  • Academic and Learning

Inspirational Quote:

“Keep your face towards the sun and the shadows fall behind you.” - An Aboriginal Proverb

How do you believe counselling can help?

All individuals, young and old, possess the strengths required to make the changes necessary for healing. Before deciding to seek therapy, individuals have usually turned the problem over and over within their thoughts. Counselling can help put words to those thoughts, promote a better understanding of how our thoughts impact our emotions, and build new more helpful meanings.

Your approach to counselling:

My invaluable life experiences and work with First Nation youth and their families have fostered a “holistic” approach to helping. This suggests that the presenting problem not be the focus of counselling, but rather view the whole person; how the problem may be affecting all aspects of an individual’s emotional, spiritual, mental and physical well-being.

Availability:

Wednesday 10:00-7:00
Olamide

Practicum Student

Ola holds a bachelor of health science degree in addictions counselling/mental health, and she’s currently in her second year of the Master of Social Work program and she’s a member of the Alberta College of Social Workers. She is working to complete her supervised hours as part of the requirement for the MSW program. Under the supervision of Elaine Davie, Ola hopes to support individuals and families drawing from a variety of therapeutic modalities to customize sessions to suit individual need.

Specialties in Counselling:

  • Children
  • Adolescents
  • Adults
  • Individuals
  • Groups
  • Family work
  • Trauma
  • Compassion-focused
  • Self-confidence
  • Self -acceptance
  • Relationship Issues
  • Depression
  • Anxiety
  • Addictions
  • Somatic Experiencing
  • Prolonged Exposure for PTSD

Inspirational Quotes:

“Transformation isn't a butterfly. It's the thing before you get to be a pretty bug flying away. It's huddling in the dark cocoon and then pushing your way out. It's the messy work of making sense of your fortunes and misfortunes, desires and doubts, hang-ups and sorrows, actions and accidents, mistakes and successes, so you can go on and become the person you must next become.” ― Cheryl Strayed “Even the darkest night will end, and the sun will rise.” ― Victor Hugo “The wound is the place where the light enters you.” - Rumi

How do you believe counselling can help?

The journey of life can be sometimes dauting but having someone to accompany you on your journey towards improved health is crucial. Meeting you where you are and providing you with numerous tools and skills for coping with diverse life stressors can make the difference between where you are and where you hope to be.

Your approach to counselling:

Using the counseling relationship, Ola strives to create a safe space to explore presenting issues, generate insights into current patterns of behavior, uncover individual strengths, and apply skills to challenging situations.

Availability:

Monday 10am – 5pm
Tuesday 10am-4pm
Wednesday 10am-8pm

Registered Psychologist

I completed a Bachelor of Science Degree at the University of Lethbridge and a Masters Degree at San Diego State University. I am a believer in lifelong learning and actively pursue professional development opportunities to meet the unique needs of clients. The greatest learning also comes directly from my clients. My experience has focused on career and employment counselling, and from 2007 - 2018, mental health counselling with Indigenous people in their community.

Specialties in Counselling:

  • Youth and Adults
  • Couples
  • Families
  • Groups
  • Indigenous Population
  • Trauma
  • Grief and Loss
  • Crisis Intervention
  • Anger Management
  • Anxiety Disorders/Stress
  • Depression
  • Career/Employment
  • Strengths-Based
  • Solution Focused
  • Talk Therapy
  • Cognitive Behavioral Therapy (CBT)
  • Trauma-Informed Therapy

Inspirational Quote:

“Yes, there are two paths you can go by, but in the long run there’s still time to change the road you’re on”. - Led Zeppelin

How do you believe counselling can help?

Counselling allows individuals to openly share and explore psychological and emotional issues in an objective, safe, and ethical environment. It is a collaborative process between you and your counsellor. It can provide an understanding of what you are experiencing by identifying specific issues and their underlying causes. It also provides a greater self-awareness and insight to your thoughts and behaviors. The counselling process enables you to explore destructive behaviors, examine alternate solutions, and make better, more appropriate decisions.

My approach to counselling:

I take a holistic approach to the counselling process, focusing on mental, physical, social, and spiritual components. I utilize a variety of therapies, techniques and strategies including, but not limited to, cognitive behavioral, solution-focused, client-centered, strengths-based, and narrative to meet the unique needs of each individual.

Availability:

Monday 9:00 a.m. – 3:00 p.m.
Tuesday 9:00 a.m. – 3:00 p.m.
Wednesday 12:00 noon – 8:00 p.m.
Friday (Alternating) 9:00 a.m. – 3:00 p.m./11:00 a.m. - 5:00 p.m.